Returns & Shipping

Returns

To be eligible for a return, your item must be unused and in the same condition as received. It must also be in the original packaging.

Your supplier will need a proof of purchase which can be your name, Invoice or Order Number. Confirm this with your supplier before returning the goods.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

You will be responsible for the cost of returning the item to your supplier.

Refunds

Once your return is received and inspected, you will receive an email (or phone call) to notify you that we have received your returned item and the status of the return - approved or rejected.

If your return is approved, then a refund will be processed, and a credit will be applied to your credit card or original method of payment, within 14 days.

If your return is rejected (generally because the item has been used and marked) we will explain why and attempt to come up with an acceptable solution with you.

Late or missing refunds

If it has been 14 days and you haven’t received a refund yet, first check your bank account again. There is often some processing time before a refund is posted.

If you’ve done this and you still cannot see your refund, please contact your supplier or email [email protected]

Exchanges

If your return is because you have changed your mind on the model or colour of your product and would like to exchange it for something else, contact your supplier. The same rules as refunds apply.

Shipping

To return your product, you should mail or deliver your product to the place of purchase. You should consider using a traceable freight service as we cannot guarantee that we will receive your returned item.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable (unless we have supplied the wrong product in error).

For exchanges, you will also be charged for the return shipping costs to return the exchanged item back to you. Depending on where you live, the time it may take for your exchanged product to reach you will vary.

Sign up to the Tough-As Newsletter for all the latest news