Returns & Shipping

30 Day Returns

To be eligible for a return, your item must be un-marked and in the same condition as received. It must also be in the original packaging.

You will need to provide us with the proof of purchase which could be your name, Invoice or Order Number. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We will organise and pay for the product to be returned. In some circumstances this may involve you taking the product to an Australia Post outlet, other times it will be collected from your home or business.

We will need an email address, pick up address and phone number to organise the pick-up.


If you are after a refund, we will need to receive your return and  inspect it to ensure the returns criteria have been met. Once your return is processed, you will receive either an email or phone call to notify you that we have received your returned item and the status of the return - approved or rejected.

If your return is approved, then a refund will be processed, and a credit will be applied to your credit card or original method of payment, within 14 days.

If your return is rejected (generally because the item has been used and marked) we will explain why and attempt to come up with an acceptable solution with you.


If your return is because you have changed your mind on the model or colour of your product and would like to exchange it for something else, contact your supplier. The same conditions as refunds apply.

You will be responsible for the cost of the new product delivery.


We will organise all shipping on your behalf for returns and exchanges.

Sign up to the Tough-As Newsletter for all the latest news