Change of Mind Returns
Tough-As Products will allow a refund, return for store credit or exchange product where you have changed your mind, provided the item is:
- returned within 30 days of receiving the order;
- as new, not used and has all the original packaging, and therefore
- not damaged in any way.
You will be responsible for the cost and risk of returning the goods. If we do not receive the goods then you will not be eligible for a refund, store credit or exchange.
Upon receiving the product and it meeting the rules above, we will provide the refund, store credit and or exchange.
Faulty Product Returns
Under the Australian Consumer Law, you can choose a refund or exchange if an item has a major problem. For example:
- faulty welding or stitching, or
- is significantly different from its sample or description and can't be easily repaired.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item where possible and within a reasonable timeframe.
We will assist you with the return of the item including the cost of returning the goods.
If on receipt of the item your return is rejected (generally because the item has been misused) we will explain why and attempt to come up with an acceptable solution with you. You will be responsible for the cost of returning the item back to you if this is the case.
Upon receiving the product and it meeting the rules above, we will provide the refund or exchange.
How to Claim
Please send an email to: email@example.com , describing your problem. Please include the name of the person/company who purchased the product and the Order Number / Invoice Number if possible.